Business Customer Care
We understand that you aren’t a technology company. Whether your focus is law, patients or homebuilders, there is never enough time to keep up with today’s ever-changing technology. First Communications continually creates manageable data and voice applications that contribute to the productivity of your business. In fact, we have a team specifically dedicated to our business customers.
It isn’t only what we provide, but how we support. Understanding efficiency of support from installation to service, we’ve created processes dedicated to ensuring a smooth transition.
First Communications’ Network Operating Centers, or NOC, located in Pittsburgh and Chicago provide 24x7 network monitoring and repair services for all commercial customers. Circuit (voice and data) trouble tickets on a monthly basis average less than 1% of all circuits. The average tenure of NOC engineers and technicians is almost 8 years. First Communications also has technicians throughout its operating territory providing installation and onsite repair services.
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