Business Customer Care

Regardless of your industry, there is never enough time to keep up with today’s ever-changing technology. First Communications continually creates manageable data and voice applications that contribute to the productivity of your business. In fact, we have an entire team specifically dedicated to our business customers.

We focus on providing effective solutions and expert support. Because we understand the importance of quality support from installation to service, we’ve created processes dedicated to ensuring a smooth transition.

The First Communications Network Operations Centers, or NOCs, located in Pittsburgh, Akron and Chicago provide 24x7 network monitoring and repair services for all commercial customers. The average tenure of our NOC engineers and technicians is nearly eight years. First Communications also has technicians located throughout its service territory who provide installation and on-site repair services.