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Companies put off upgrading to UCaaS (a.k.a. hosted phone systems) for many reasons. Some are unsure how to make the transition effectively, while others feel they just don’t know enough about it yet. Still, many aren’t convinced that it’s the right decision for their business.

Regardless of your reasoning, we’re here to tell you that switching to a hosted phone system is worth it! While there are all kinds of compelling reasons why, we’ll save you some time and talk about the top five.

UCaaS Increases Your Productivity by Improving Collaboration 

A successful workforce is a productive one, and that productivity comes from successful collaboration. This is where UCaaS shines. 

Hosted phone systems were built to make that collaboration better than ever. Because it brings multiple communication tools – like voice, video conferencing, messaging, and more – together into a single platform, UCaaS makes working together easier than ever.

Why? Because it drastically reduces the following:

• Communication bottlenecks since users don’t have to waste time switching between different apps to continue a conversation. 

• Data silos because users don’t have to hunt down data from a specific platform or person – it’s already in one convenient location. 

• Decision-making timelines since everyone’s able to monitor their communications channels more closely.

Thanks to UCaaS, your teams can stay on track and even ahead of schedule, regardless of employees’ communication preferences and locations. This leads to a healthy boost in productivity!

A study by Forrester said using UCaaS software can improve overall productivity by 10 percent, saving employees 2-4 hours a week. While this may not seem like much, it has quite a large impact. For example, if your company has 100 employees (half frontline and half office workers), this improvement could save you almost $250,000 annually.  

Which brings us to point two. 

UCaaS Saves You Quite a Bit of Money 

As our world becomes increasingly expensive, it’s more important than ever for businesses to find ways to tighten their budgets without sacrificing service quality.

FirstComm’s UCaaS platform can do that. Traditional communication systems often require a substantial up-front investment in hardware, plus exorbitant fees for continued maintenance and upgrades. FirstComm’s UCaaS platform, being cloud-based, eliminates these expenses. Your provider takes care of it all for you for a set price per user per month, virtually eliminating unexpected upkeep expenses.

Because of this subscription model, companies can also quickly adjust their services based on their current user count. No more paying for three extra phone lines that are never in operation because a few employees left to pursue other careers. You only pay for the seats you use.

Plus, with UCaaS, you no longer need to pay for multiple cloud communication apps. They’re already in one place! Instead of spending $50+ per user per month across four different platforms, you can use one platform that does it all for a much lower monthly cost.

This results in an average savings of 30-50 percent on communication costs, giving you the financial bandwidth to keep your business healthy in our current economy.

Recommended reading: Are you overpaying for your business hosted phone system?

UCaaS Makes Your Day-to-Day Communications More Secure 

There’s no question that cybersecurity threats are on the rise, especially since more people than ever are communicating virtually. And UCaaS is equipped with all kinds of tools to help keep your communication safe. Providers like FirstComm implement advanced security measures through their hosted phone system, including:

• Highly secured data centers 

• Up-to-date compliance with industry regulations 

• End-to-end encryption for all communication channels 

• Secure access controls within the platform

With FirstComm, all your voice calls, video conferences, and instant messaging conversations are protected 24/7/365. Not only that, FirstComm also conducts regular security updates and proactive monitoring of the platform to keep up with threats as they continue to evolve.

By guaranteeing secure communication, UCaaS protects your and your clients’ sensitive information and helps maintain customer trust and your reputation in the industry!

UCaaS is Far More Reliable Than Other Options 

Having a communication system you can count on is a must – especially for small businesses. According to some calculations, downtime can cost small businesses around $137 to $427 per minute.

Thankfully, FirstComm’s UCaaS platform delivers exceptional performance and uptime. We can do this because we operate multiple data centers nationwide that work together to ensure your phones stay online even during an outage or other disruptions.

And if a big storm does take out your power or internet – no problem. With FirstComm’s built-in softphone and mobile apps, you can use your mobile phone to make and take calls using your data plan, minimizing downtime and guaranteeing continued service for your customers!

UCaaS Improves Both Agent and Customer Experiences with Your Brand  

Customer experience is the differentiator in today’s market, and UCaaS can help you stand out. How? By supporting your employees, who, in turn, can support your customers.

For your employees, a hosted phone system simplifies and streamlines their customer interactions by integrating with your CRM and ticketing systems. This allows employees to access client information quickly, provide highly personal service, and resolve issues more efficiently. Leading employees to finding more satisfaction in their jobs instead of feeling overwhelmed or in the dark.

For your customers, UCaaS guarantees they can reach you through their preferred communication channel and receive the same level of responsiveness. That, coupled with the reliability of UCaaS and the more personalized care your agents provide, will improve customers’ opinions of – and loyalty to – your brand.

Want to Get Started with UCaaS? Start with FirstComm! 

Our UCaaS platform has everything you need to keep your teams collaborating, your customers cared for, and your business thriving. Schedule a demonstration to see it in action, or reach out to one of our team members, and we’ll help you figure out your perfect fit.