Blog

Microsoft has been at the forefront of enterprise inclusion of artificial intelligence for a few years. The clear leaders in AI are OpenAI and ChatGPT, but Microsoft is the largest investor in OpenAI, which allows for deep integration possibilities. According to Fortune, Microsoft has at least US $10 billion tied to OpenAI. 

FirstComm + Microsoft Copilot is here to reduce the need to spend time on tasks that can be done with AI. Copilot is, precisely as its name implies, a sidekick at work. Batman has Robin, Snoopy has Woodstock, and you have Microsoft Copilot. Beyond Copilot, Microsoft is introducing ways to integrate AI tools into GitHub, Microsoft Azure, and other applications. These AI features within the Microsoft 365 suite and other Microsoft tools can generate content, automate tasks, and provide valuable insights, enhancing productivity and security across various industries. 

Introduction to Microsoft Copilot 

What is Microsoft Copilot? 

Microsoft Copilot is an AI assistant feature integrated across Microsoft products, including Office 365, Outlook, Edge, and Bing. It uses a large language model (LLM) to assist in creating assets, emails, presentations, and more. Copilot can also automate repetitive tasks to improve productivity.

The advantage of Copilot is that it’s grounded in your business data. When you use generic LLMs, they try to give you answers based solely on the information offered in the prompt. For comparison, Meta LLM Llama 3 is trained on 11 trillion words, whereas a human has heard between 20 and 50 million words by age five. You may get some helpful direction, but Copilot uses the context of your business data and its previous language learnings to focus its solutions to radically fit your business needs. 

Ultimately, Copilot aims to reduce time spent on small tasks, increasing workplace productivity. 

Key Features of Microsoft Copilot 

An individual’s workflow is what powers how people work. You’ll receive the most significant pushback when it’s not proven how a new technology will fit. That’s the beauty of Copilot; it’s just there, not in an annoying or cumbersome way, but ready when you are to take advantage of its power. Copilot shouldn’t be a disruption but a welcomed addition to anybody’s workflow. 

• Integrates with Microsoft 365 suite, allowing users to access its features across various tools, including Outlook, Word, and Excel. 

• Can create a document’s first draft, transform the text into a table, and help maintain a consistent tone. 

• Supports data analysis, identifies trends, and helps with sales data. 

• Includes live recaps for intelligent meeting summaries and notes, recommended tasks, and more. 

The goal isn’t to replace your workforce but to enhance its everyday abilities. By bringing advanced features to everybody, you strengthen the core of your enterprise. 

Microsoft Copilot Use Case for Customer Service and Customer Queries 

Impact KPIs with Microsoft Copilot

Your customers’ experience quality lies in how customers perceive they’re handled. Rarely is a customer’s opinion based only on the resolution itself. It encompasses the entire interaction lifecycle, from initial inquiry to resolution and everything in between. KPIs are the basis of how you rate your employees, but a client’s view can be much different. Here’s how Copilot benefits client-focused KPIs: 

• Average resolution time: Rapidly research customer interactions, assist in creating first drafts, and analyze the issue to find similar problems and their resolutions. 

• Customer satisfaction scores (CSAT): Help create recommendations, use the interaction data to update scripts and processes, and perform complex data analysis to analyze customer feedback. 

• Service quality scores: Use past service interactions to recommend actions to address pain points and analyze agent effectiveness. 

Microsoft Copilot benefits the entire organization, not just a few tech-savvy individuals. 

Streamlining Business Operations and Supply Chain Management with Microsoft Copilot 

Operations Optimization 

How you handle customers is a crucial facet to the longevity of your company, but managing your internal operations can’t be overlooked. A Microsoft Copilot use case for operations is about quickly getting the correct information to the proper individuals. The challenge is using Copilot meaningfully and without undermining your employee satisfaction. 

• Personalized communication: Copilot analyzes historical communication to focus any responses on that individual instead of a generic statement without feeling. 

• Manage risk: Identify areas for improvement and automate routine tasks. Regarding change management, Copilot can create targeted communications for the rollout and monitor adoption rates. 

• Operational efficiency: Integrate Copilot with Microsoft Teams to enhance collaboration and decision-making. Create meeting notes and actionable follow-up items, then share and optimize best practices. 

• Documentation: Automate the review and drafting of legal documents to improve efficiency and reduce human error. 

Microsoft Copilot Benefits for Your Sales Team 

Copilot + Microsoft Word and PowerPoint Presentation 

The importance of efficiency isn’t more relevant than with the sales department. Time is not a luxury; your sales organization has to do everything needed to push your products and services. Microsoft Copilot’s use case for sales is obvious: give folks the tools to improve efficiency to close more sales. 

• Sales meetings and follow-ups: Use Copilot to create a summary based on your sales demo PowerPoint presentation. By organizing slides and providing a recap in the follow-up, you will get more people interested in the larger proposal by giving them a peek. 

• Customer Retention: Use past interactions to understand the client better, improving the quality of emails and chats. Generate more complete follow-ups to customer concerns. 

• Sales opportunities: Enhance the creative process with AI-driven suggestions and guidance to uniquely pitch the client. Copilot benefits the speed of RFP responses by creating richer and more in-depth proposals. 

Boosting Productivity with Microsoft Copilot 

Increased Productivity and Simpler Decision Making    

It’s not that Microsoft Copilot is magic; it’s the next evolution in simplifying your tasks. Before the calculator, math equations were completed on a piece of paper. Is using a calculator cheating? No, it’s making the task that needs the calculator faster and more precise. By using Microsoft Copilot, you’re introducing productivity enhancements to your entire workforce. 

• Copilot can automate tasks, freeing up time for more critical work.  

• It can also provide data-driven insights, making decision-making simpler.  

• Reducing human error and increasing job satisfaction are additional benefits of using Copilot.    

Reducing Mistakes and Errors 

Don’t we all wish reducing mistakes was as easy as Copilot makes it? For instance, Copilot in Excel can help create and correct formulas to present the data as cleanly as possible.   

• Copilot can reduce errors by automating tasks and providing suggestions.  

• It can also help users learn from mistakes and improve over time.   

Benefits of Using a Microsoft Partner 

FirstComm is a leader in business technology. As a Microsoft Partner, FirstComm lives and breathes the Microsoft suite every day. There are advantages to working with a Microsoft Partner, and FirstComm is here to make your implementation of Copilot as seamless as possible. 

• Access to experts: Microsoft partners are certified IT experts who can provide innovative solutions.   

• Technical support: Partners can provide ongoing technical support and keep your systems up to date. As partners qualify for higher tiers in the Microsoft Partner Program, they may receive increased levels of technical support.   

• Customized solutions: Partners can offer customized solutions to meet your business needs.   

• Access to the latest technology: Partners can help you use the latest Microsoft technologies to improve efficiency and grow your business.   

• Escalated issues: Partners can escalate issues with Microsoft to ensure you receive prompt service.   

• Access to tools and licenses: Partners can provide access to exclusive tools and licenses. 

With Microsoft Copilot, Your Bar for Business Success Has Been Elevated 

When looking deeper into the Microsoft Copilot use cases, it should be clear how beneficial this new technology will be for your organization. It’s not about adopting AI because it’s cool to do, so look past the hype and understand its actual value.  

Our mission at FirstComm is to embody a “customer first” approach in everything we do. For over two decades, we have made it our goal for all our customers to succeed. We put our clients first. Contact us today. We are the Microsoft Partner you can trust!