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Unified communication is, among other things, a powerhouse for business communication. A reduction in various tools brings efficiency and productivity returns that are a boost to your business. According to a joint report from Qatalog and Cornell University, employees spend 59 minutes simply looking for information trapped within tools and applications in a typical day. Unified communications to the rescue!

Not to be overshadowed, but unified communications solutions make customers’ experience with your company more enjoyable because of UC’s streamlined approach. Will customers immediately understand there was a change to the communication platform? Most likely not, but that’s a great thing; they’ll see the benefits instead, which is what really matters.

Are you ready to make a move to the UC platform that’ll help propel your business into the future?

What is UCaaS?

UCaaS, or unified communications as a service, UC for short, is an all-in-one communications platform designed to bring all real-time communication under one roof. An important differentiator is that unified communications solutions are cloud-based, meaning less complicated deployment and more capability to keep up with today’s evolving, unique working scenarios. The terms often used when describing UCaaS are Cloud PBX, Hosted Phone System, and Cloud Phone System, but ultimately, they are UCaaS. UC includes instant messaging, collaboration tools, voice, video conferencing, and integration capabilities.

Why do You Need Unified Communications Solutions?

The most straightforward answer is peace of mind. Partnering with an industry leader like FirstComm is about our “customer first” approach to everything. For us, it’s beyond just providing a service; it’s about partnering with your business to help improve your digital network. The more we can assist in your success, the better we all will be.

A UC solution’s primary purpose is to ease complicated and inefficient communication channels to bring streamlined, robust applications front and center for an integrated experience. Say goodbye to disjointed communication!

What Should You Look for in Unified Communications Solutions?

The funny thing is that most UC solutions offer similar features, but that’s not the most important thing; it’s the support and the company behind the unified communications solution being offered. There are a lot of potential profits to be made with UC. Unfortunately, providers have jumped at the chance to strike it rich with the current business communication gold rush. From Fortune Business Insights, unified communication and collaboration will hit US $222.61 billion by 2030. By partnering with an industry veteran, you can skip the headache of dealing with an inexperienced company.

Additionally, the breadth of available features with UC is something to truly marvel at. With FirstComm, you have two main options: FirstComm UC and FirstComm UC Teams. We must offer solutions that customers need instead of generic bundles meant to fit the masses.

Benefits of UCaaS

UCaaS is one of the few technological advancements that have broken the norm of not delivering on promises but instead  expectations. That’s a bold statement, but it’s true. We’ve all experienced gimmicky products that survive on flash instead of substance. You can be confident in your decision to embrace unified communications solutions for the betterment of your business.

Flexibility and Scalability

Since the delivery system for the UC platform is so varied, you can scale as your business sees fit without much more than logging into the online portal and adding a new user. That new user can use the system by simply connecting a headset and start working. If you need a desk phone that can be easily arranged and delivered to wherever the new employee is.

With scalability comes flexibility; your users can access the system from anywhere your business allows as long as there is a decent internet connection, including mobile devices. With desktop, laptop, tablet, and cell support, your customers will never be without someone to help them, even in a disaster recovery situation.

Updated Communication Methods

Communication shouldn’t be forced into a single channel because that’s not how people communicate. Sometimes, a call is the most effective way to make progress; other times, a simple chat will do. Then maybe an email is the correct information delivery vehicle. According to Salesforce, 65 percent of customers expect companies to adapt to their changing needs and preferences. Since the multi-channel communication explosion from the pandemic, companies need to continue to offer additional channels to meet customer needs.

Increased Collaboration

Siloed information methods are no longer acceptable. When a customer works with a business, every interaction must be in one place for easy access. At any point, a customer should be able to contact a company and not have to repeat themselves with an ongoing issue. A unified communications solution offers CRM integration so detailed customer data can be accessed, giving every customer a personalized experience.

Elevate Your Business with Unified Communications Solutions from FirstComm

Although a one-size-fits-all approach used to be good enough, that’s no longer the case. Your business is unique, and your communication needs an evolving system.

FirstComm is a leading nationwide technology solutions provider. We skillfully blend our world-class customer support and unparalleled advanced managed services. Contact us today to discuss the advantages of partnering with FirstComm