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Now that companies are starting to call their teams back into the office, it’s important to make sure that, not only are those unified communications tools carried over back into the office, but you’re utilizing as many as possible. When you leverage technology in order to streamline your communications, you can take your business to the next level. 

Voice 

Here in the digital age, it can be easy to move on from tried-and-true voice communication to more modern channels such as text SMS, social media, and even email. Why waste time on the phone when you can just send a quick text? 

While there are many cases where text-based messaging is by far the more convenient and scalable way to connect, voice should still be one of the primary unified communications tools in your arsenal.  

Not only does a phone call convey that human connection that is often lost over text, it also allows more to be communicated through tone and inflection. Your clients and customers will also see you as an industry leader when your team has the opportunity to have a real-time conversation with them. 

With unified communications, your phones are connected over broadband internet rather than a landline. Calls can be easily recorded, tracked, and transcribed, allowing you to integrate with a CRM for better case management. Plus, since unified communications includes tools like softphones and mobile apps, you have more flexibility in tools you have to communicate. 

Unified Messaging 

Having all your communication tools in one place is the main benefit of unified communications. You can store your voice calls, video meetings, emails, SMS texts, and more all on one platform. 

This reduces issues with missing information or having to get the second call center shift up to speed on a prospect or client services case. If your communication channels are spread across several different apps, it can be difficult to get the whole picture. Having it all in one platform is also a great way to streamline quality control and train new hires. 

Video Conferencing 

Utilizing video can be great for both internal and external communications. Internally, video meetings have a positive impact on employee focus during those meetings and can help team members be more efficient when discussing or completing projects. 

Externally, video calls are perfect for product demos, troubleshooting, and stakeholder conferences. In comparison to text or phone calls, it allows you to utilize things like body language and screen sharing to communicate even more than most other channels. 

Incorporating your video calls into your set of unified communications tools takes it from a standalone app and transforms it into an integral part of your central system. These calls can also be integrated with calendars and file sharing to make it even more efficient for your teams. 

How FirstComm Can Help 

If your business is transitioning from primarily remote work to a hybrid situation or even completely back in the office, don’t leave your unified communications tools behind. No need to go back to traditional desk phones and landlines, hamstringing your organization and putting you behind the competition. Take your internal and external communications to the next level even as you fill the office floor with your team members again. 

This is where FirstComm can help. We have decades of experience helping businesses of all shapes, sizes, and industries bring all their channels under one easy-to-use platform using tools that sit at the cutting edge of telecommunications. From seamless integration to finding ways to boost functionality while decreasing costs, contact us today to see how we can upgrade your system.